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Reflections WG2 Won't stay lit for long

  Posted by Kim Daniel on Wednesday, March 1 2017

I have a Reflections WG2 gas fireplace insert. I can get it lit, and it worked fine for a week, then just shut off. So I got it lit again and it was fine for about 20 minutes then it shut off again...pilot light goes out too. I have not been able to enjoy it at all. Ideas?

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Whitfield Pyro Industries, Inc.

  Posted by Bob Sloane on Friday, November 30 2012

I have an old, yet unused, Whitfield/Pyro Reflections WG2 gas fireplace insert (serial #WG24074) in my basement. My guess is that it was put in when the home was built in 1983. I am now finishing my basement and want to put tile around the fireplace. The installer left three unmortared joints in the base bricks directly under the fireplace. I am trying to locate an installation manual to determine if those slots need to be there for some reason or if I can mortar the bricks together and tile over it. Any help would be greatly appreciated. Thank you!

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Whitfield Pyro Industries, Inc. Whitfield Pyro Industries, Inc.
Reflections WG2 Won't stay lit for long

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